If you have the Google Drive app installed and have enabled syncing and integration of your Google Drive content within the MacOS Finder, you may experience an issue when your files in Finder that are synced with your Google Drive content are suddenly unavailable or are not syncing as expected.
- The Google Drive menu bar icon in the MacOS Finder toolbar becomes partially or completely unresponsive, which may be accompanied by a spinning pinwheel that appears only when hovering your mouse cursor over the Google Drive icon in the Finder’s menu bar.
- Attempts to access your Google Drive content in the web-based Google Drive interface in Google Chrome browser returns dialog messages stating that you do not have access to the files.
Changes made to files and folders in the Finder that you have chosen to sync with Google Drive do not get synced with your Google Drive content in the web-based interface.
- Syncing seems constant without any progress and is presumably stuck, indicated by the rotating arrows that appear during syncing, which don’t go away and don’t show specific details on the progress of the sync.
- Despite the arrows rotating and indication that syncing is in progress, no changes are being synced when comparing the files/folders in Finder to the files/folders in your Google Drive content on the web.
- Poor or unstable network connections can cause a data "traffic jam" when the Google Drive app attempts to sync changes
- Your computer has not been completely shut down or restarted for 7 days or more
Follow these steps for a possible resolution:
- Sign out of your Google account completely from the web on all computers or devices you are using
- Quit the Chrome application on all computers or devices on which it is currently running
- Quit the Google Drive app from the menu bar in the Finder. It may take several minutes for Google Drive app to completely quit or for the Google Drive icon to completely disappear from the Finder’s menu bar.
- Follow these instructions in our Knowledge Base to reset the SMC and NVRAM for a MacBook or for iMac/Mac Pro/Mac mini models. If your computer has not been shut down or restarted for some time, a reboot of your computer sometimes completely resolves these issues.
- Once rebooted, sign into your MacOS user account and let the Google Drive app begin syncing and updating changes. You may have to start the Google Drive app manually from the Applications folder if it is not set to open automatically at login. Click here to learn more about Login Items.
- Open your Google Drive content from the web: Open Chrome and sign into your Google account. Your files should be accessible once again from Google Drive web interface in Chrome.
- Test these solutions: In the Finder, create or move a file into a folder that you have selected for Google Drive syncing. Wait a moment until the files syncs, and the verify presence of that file in your Google Drive content on the web.
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