Make sure you have the latest version of the Google Drive desktop app installed (you can get it from https://www.google.com.au/drive/download/). If you are unable to install it because you need admin rights, please let us know and we'll log into your PC and install it for you.
Once you have the app installed on your Mac, please restart Chrome. This will activate their 'Application Launcher for Drive' extension, which displays the Word (Desktop) option when you right click on a document.
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