WFH Tips - Resolving Internet Issues: Is it Your Service Provider?

Working from home requires a solid home internet connection. But when you purchase a home broadband data package with a certain speed, you are not guaranteed that speed by your internet service provider (ISP). When all your neighbors are also working from home, and especially if they are doing bandwidth intensive things like videoconferencing and downloading/uploading large files, you will notice poorer internet performance during the crunch times.

In this short video will will explain how internet service is provisioned to your home, and one reason for why you experience poorer performance at certain times of the day. We’ll also show you how to capture some hard evidence and share it with your ISP, and what to ask them to do.

Note that this video assumes your home network (your WiFi access points and your router) is operating normally. The proximity of your neighbors’ WiFi signals, and the overall noise on the wireless radio spectrum from bluetooth devices, cordless phones, microwaves, and other appliances, can also have significant consequences, and is the subject of a separate video.