In the event you need to add an Administrator to either Apple Business Manager / Apple School Manager, follow this short guide. A backup administrator is strongly encouraged for every ABM / ASM account. In the event there is only one Administrator in an organization, Apple must be called to regain access to the account and it's a lengthy process.
- Log in to https://business.apple.com or https://school.apple.com respectively.
- Complete the following seven steps.
- Select Users from the Left navigation
- Click + Add.
- Input the user's First Name and Last Name.
- Input the desired username in the Managed/Apple ID field. This will be the portion of the user's email address before the @. For example, john@yourbusiness.com would be "john"
- Select Administrator from the Roles dropdown and the correct location of the user from the Locations dropdown.
Note: Most organizations will only have one location. If more locations, aka cost centers, are needed for Volume Purchasing (VPP) cost accounting reasons, that article can be found here. - Input the user's email address.
Note: All other fields are optional. - Click Save.
- Select Users from the Left navigation
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